Service Terms & Conditions
Mad River Consulting does business on a handshake. We will not use a contract unless that is your preference. An outline formulated in planning meetings and verbal discussion and agreement has proven more than ample to reach the desired goals.
The materials you submit for a development project must be your own, or you have permission to use, or they reside in the public domain. Mad River Consulting takes no liability for copyright infringement.
For new development projects, a deposit/retainer of 30 to 50% of the initial estimate is requested. Balance will be invoiced in one or two installments.
Mad River Web maintains a list of client and colleague email addresses for the purpose of communicating individually or in bulk any information that meets the following criteria.
When sent in bulk, the email will be identified in the subject line by the words ACCOUNT, ALERT or NEW. You are offered the opportunity to opt-out of the ALERTs or NEWs.
Website hosting and recurring services (such as IDX) are invoiced quarterly and are due in advance.
Payment Terms & Conditions
Mad River Web requires a current credit card**** on file for primary and/or back-up payment purposes.
Invoices are payable upon receipt. Payment may be made by cash, check, MC, Visa, or EFT in US currency. Please make checks payable to Mad River Consulting and mail to the address below.
Interest at the rate of 18% per annum (1.5% per month) will be charged on overdue payments. Client agrees to pay reasonable attorney and collection fees in the event that account becomes overdue. Payment not made within 30 days may result in website and/or email suspension. For accounts seriously overdue, MRW reserves the right to take over ownership of domain names as collateral. Suspended accounts will be assessed a $35.00 reactivation fee.
We invoice by the quarter hour for work outside the scope of hosting support, including time for necessary email correspondence. The minimum charge will be a quarter hour.
We reserve the right to get behind in our billing without forfeiting any right to payment for services provided. We make every effort to stay current with billing and will typically invoice every 3 to 6 months for sporadic services to ongoing accounts, and every month or two for more frequently serviced accounts. We have at times gone 12 months between billing for minimal services. If you need us to handle your account any differently than we have, please let us know. If you have any fiscal or calendar year-end requests, please let us know.
Automated Payments & Services
Mad River Web will be happy to set up automatic charges to your credit card for recurring services including the following:
We will also process non-recurring charges to your credit card if you so authorize. You will be invoiced as usual, and we will await a confirmation reply for non-recurring charges, unless you authorize us in writing (via email is acceptable) to charge without awaiting confirmation.***
Please go to our secure payment page if you wish to make an on-line payment.
Quarterly services will be charged on or about the first of the first month of that quarter, up to five days early. Yearly services will be charged on or about the first of the first month of the quarter beginning the yearly cycle (i.e. yearly cycle starts in August, yearly payment will be made in July), up to five days early.
Domains renewals** are done quarterly and will be done up to 120 days prior to your renewal date. Clients will be charged for each domain* and may be charged one quarter-hour processing fee each time one or multiple domains are renewed. Renewals are processed for five years unless otherwise requested.
*Prices subject to change without notice. View our current rates:
**For those domains with MadRiverWeb designated as the admin contact. MadRiverWeb takes no responsibility for domain renewals for which we are not the admin contact.
***We will be happy to process non-recurring charges to your credit card at your request and with your confirmation according to the following schedule:
Above schedule may apply to recurring charges when processing has been delayed due to any of the reasons below.
****A $35.00 processing or re-processing fee may be charged:
Terms are subject to change without notice.
The Mad River Consulting family of company names, trade names, branches, and domain names includes but is not limited to the following:
Mad River Consulting is the name that appears on invoices, statements, and transaction receipts when doing business with any of our names and/or branches.
https://secure.MadRiverWeb.com is the URL on which all secure on-line transactions are processed.
Thank you for requesting Mad River Consulting to fulfill your internet needs. Your referrals are appreciated.
For payments by credit card you will receive an emailed receipt with subject line: "Mad River Consulting Customer Receipt/Purchase Confirmation."