Domain Registration, Renewals and Transfers
Purchasing & Looking Up Domains
Please also: do not look up desired domain names until ready to purchase (and again, please let us do it for you). Domain look-ups are monitored and there are many firms that will buy attractive-sounding names speculatively in order to sell them for a higher price.
When MRC Manages Your Domain(s)
When registered by us with Tucows through MadRiverAccess, you will be invoiced by MRC.
Some people are concerned to have their website developer be the admin contact. If you work with a reputable firm, you should trust your website developer as much as you trust your accountant or attorney.
Currently, we charge a quarter-hour fee to renew a domain for our Basic hosting clients and clients who host with other services, and no charge (for the first domain) to clients who host with MadRiverWeb at the Standard and Premium levels. We have been processing all renewals for five years at a time unless otherwise specified for clients who seem to have a solid ongoing business. The five year (or more) renewal has the added benefit of helping search utility optimization.
When You Manage Your Domain(s)
Keep your contact information up-to-date. If you change email addresses, change your domain name registration(s) to reflect the new address so you will have the continued ability to respond to inquiries or confirmations. If your domain registrar has an auto-renewal feature, make sure your credit card does not expire. I have had clients lose domains because they either didn't follow through on renewal or they changed email addresses and were unreachable for renewal.
Please make note if you have domains that are not registered and managed by MRC. You have been and will continue to be responsible for their renewal unless you contact us requesting assistance.
Domain Transfer or DNS Change
If you know your login and wish to continue managing your own domain name, you can change the DNS as your host requests. Check first to see if the domain needs to be unlocked and do so. If hosting with us, the DNS should be ns1.madriveraccess.com and ns2.madriveraccess.com.
If you wish for us to manage your domain, change the admin email contact to domains "at" madriverweb.com (using the regular sytax with the @ symbol). We can then transfer the domain to the registrar that we use and change the DNS ourselves.
If making a DNS change on a domain registered with Network Solutions, it would be best to have us do it with your login.
Voluntary Domain Expiration
These solicitations are often called "Domain Expiration Notices." I have even seen them come after a domain has already been renewed. They are sent by postal mail so that the "less informed" may accidentally make payment. The intention is to "hijack" the domain to this new registrar. By paying them, you are providing authorization to move your domain name to a different registration company. Please see full article.
The problem is that to complete the process of moving the domain, confirmation and an authorization code are required from the administrative contact. Since the admin contact would not likely authorize the transfer, nor would we want to move the domain away from our chosen service, you would be faced with seeking reimbursement. If any problems existed with your current registration, such as an incorrect email address, you could also be faced with losing your domain if the transfer was not confirmed and the domain was not renewed at the current registrar, regardless of having paid the new firm.
If in doubt, check with us first or look it up yourself using the link at right. You may find that the domain has already been renewed by us.
This page updated November 16, 2010.